I don’t want a refund. As any successful business will attest to, good customer service goes a long way. I gave her another cone, but this time I made it sugar free. Worked in a sandwich and wing place several years ago. She asked if I could see the devil. We ran out of medium-sized fountain drink cups at the place I work at, so we were giving out large ones instead for the price of a medium. The lady takes a bite and asks if it’s really chicken in the chicken parmesan, I say of course it is. Top 10 Worst EMPLOYEE VS CUSTOMER Moments EVER!Subscribe for more DAILY VIDEOS!twitter.com/pfreakouts 5. Said no one ever. 6. Obviously I take off the back, pull the battery and find the water indicator is completely red. The Yahoo Mobile Phone brings you more Yahoo than ever. A woman wanted me fired from my job because she thought I photoshopped extra freckles onto the model in her picture. “Even if I’m wrong, you should give me a dollar back! There are even some extremely stupid ones … "Worked in a sandwich/wing place several years ago. Racial slurs, profanity, and threats were made about how we were scamming her. The shareholder who didn't understand how quarters work. These jobs test the very limits of how much customer complaints can a person take with a smile on their face, and what better way to get through it than turn to reddit and relate to the people that are tortured the same way. A happy customer is someone who’ll not only return, but tell others about their positive experience. 50 Service Industry Employees Reveal The Dumbest Customer Complaints They Ever Heard. I work at a local Walmart and we were hosting a pre-screening of the Man of Steel and I got to wear a full-sized superman cape for the week beforehand to help advertise it. A family of three make it to the counter. I received my first complaint as a CSR when I would not refund the customer their cost of the product, while allowing them to keep it, … Customer representatives not reliable. I told her it had been on sale for 85 cents a pound but I would call the produce department to find out for sure, and sure enough, it had been on sale for 85 cents a pound, and now it was about $1.79 a pound. Why would I do that? I didn’t have time to come back in until now. When I was a cashier for my dad’s business, a lady was trying to cut in front of a line of about 8 people. Server comes back, “Hey, he said it was the best steak he ever had.”. The girl who wanted portobello and got mushrooms. We even looked back at the security tape to see that she had only brought 3 to the register. I was a cook at a restaurant. After they were delivered, she called raging that “those hot wings made her baby cry!” The manager politely offered to send her mild instead. When I began working in a grocery store, a woman complained to my manager because I did not know where she could find horse meat. I once worked at a grocery store and often worked at the customer service counter, which typically handles refunds, exchanges, complaints, and other odds and ends (like cigarettes and lottery tickets). The team at LendEDU analyzed the 2016 data to create a list of the best and worst banks. I once managed the front desk of a recreational center, and this one parent yelled at me for a class starting without their kid. I had a guy order a cheeseburger for his kid, take a bite out of it in front of me, then start a fit that the burger was “bitten into.” He kept demanding free food for it, and I kept telling him no. 7. The father, dressed in his Sunday best, started tearing into me in front of the entire crowd. Very simple. She says okay and moves on. She then told me you could see it better on a cell phone picture. "I once had a shareholder complain that they only got their quarterly statement every three months." The customer was very upset that they couldn’t buy their toilet paper and Doritos at the teller window. Then I had to inform her that we have never sold prime rib, or baked potatoes, and I was calling the police. Things will go wrong, no matter how well-trained the employee is or how foolproof the company’s policies and procedures seem. Most of the time their complaints can be handled reasonably by a competent and understanding employee or manager. Manager keeps quiet, takes back air filter, holds it out in front of him, rotates it 90 degrees, and hands it back to her with a grin. 4. I say OK, not really grasping how angry she is, and go get him. Best and worst brands for customer service. I once had a shareholder complain that they only got their quarterly statement every three months. You know, unless you’re employed by the store. The manager politely offered to send her mild instead..." --mrszoso. Me: Ok, I’ll put through the refund for you. Shrug it off, five more minutes on the grill. "Lady: 'Why wont you let my child swim in the deep end?' I had a woman yell at me, questioning why I had kicked her daughter out of the hot tub. We looked up her receipt on our register and saw that we only charged her for three. AAAAA. A lady ordered a mocha and I forgot to add the mocha syrup, so I fixed it right away. Long story short, she eventually came in with her own thermometer and showed us that her drink wasn’t at its optimal temperature. Customer: These fries are too hot. I ask if there's something wrong and she tells me her burger has mushrooms on it." Alright motherfucker. He was unhappy with automatic payments appearing on the wrong dates, which caused the bank to charge him fees. I proceeded to wipe his order and start helping the next customer. I had a young girl hand me her engagement ring and asked if I see anything in her trillion (triangular cut) diamond. Their options were a hard shell, soft shell, or bean burrito. I’m just telling you it’s the wrong kind. I want a new one!” I snap it into the tray, close it, and tell her, “Your laptop is fine.” I was so dumbstruck and walked away. One, two, three. She started knocking down clothes on the racks on her way out and demanded her set of boxers. "I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts." I worked at a very fancy steakhouse in the heart of New York City. Whether it’s an employee error or just a simple misunderstanding, customer complaints can happen at any time. One particular evening I had a table of college kids. Lastly a blonde girl orders one of our specialty burgers, the ‘portobello and swiss’. Respondents rated how valued companies make them feel, how helpful and knowledgeable staff are and how well they handle complaints. Ten minutes in the deep fryer. Pat it down with some paper towel. --Kowzorz. She then spilled red soda onto the shirt. Lady: “Why won’t you let my child swim in the deep end”. I had a customer complain that unless I was wearing the entire costume I was being unprofessional and shouldn’t be allowed to wear the cape. A while later I get the food dropped off and when I’m checking back on them the blonde, visibly upset, is demanding a different sandwich. So it’s not as unfairly weighted towards the big banks that have the most customers. I swear I saw a look of embarrassment flash over her eyes, but she just continued flipping out. At this point the whole building is watching her and my manager comes over and offers to let her watch the security footage of her daughter. She gets INFURIATED and drives up to the window. Throw the steak on, check the temp and the squishiness. The owner just gave it to her and told her not to come back. The overall rating of the company is 1.3 and consumers are mostly dissatisfied.. [I proceed to ring the cheese back into the computer, put the money back in the till, and give him his cheese back]. Despite the fact that they had plenty of time to look at the menu board, the parents didn’t know what kids meal to get their three-year-old. Who even eats horse meat?! I will never forget this. I once had a shareholder complain that they only got their quarterly statement every three months. There is this belief that ‘I am the customer. I assure you the ocean is there. She threw the biggest fit ever! A few Fridays ago there was probably the most inconceivable act by a customer. --erzatzkwisatz. I asked if they knew him and they replied, 'Yeah he's the loan shark we borrowed $2500 from 2 weeks ago. This Missouri-based market, which traces its roots to a country store founded in 1854 in West St. Louis County, garnered the lowest level of customer complaints of the 62 grocery stores in our survey. She says it only shows up when she connects it to her PC, so I hook it up to our machine. 2. My manager then told him to get out and not to come back. People Reveal The Illegal Policies Their Company Always Gets Away With, Employees Share The Most Wildly Unprofessional Acts They’ve Witnessed In The Workplace. She had it coming. After giving her a call back saying that she had only purchased and paid for three, she blew up. Finance & Investment Western Union Complaint: Worst Customer Service. Pretty standard for a Friday night. 1. In the empty restaurant, they had overheard a few random words and pieced together their own little puzzle that my co-worker and I had nothing better to do than talk about them (which says volumes about their self-image, I suppose). I tell the family, “If you don’t know what to order please step to the side and let me know when you have decided. When I worked at Sonic, a girl once ordered an ocean water, easy on the ice. While working in retail, a woman who had come in the day before was furious that we had not bagged one of the items she had paid for. I’m not an idiot! My merch: http://bit.ly/rSlashMerch r/Choosingbeggars What kind of person gives a restaurant a bad review just because they don't give any free food? But some complaints are so stupid, it makes you wonder why people bother leaving the comfort of their own home at all. Employees Share The Dumbest Customer Complaints They Have Ever Heard. A patron comes in and knocks books off their shelves. The woman who gave hot wings to her baby. My assistant manager overhears her yelling (since the entire store could hear her yelling) and decides to appease her by giving her a dollar and a $10 gift card for her troubles. The casino customers evading a loan shark. As such, the Parks Service has a sign with an estimate of when it will be going off next. --ZarquonsFlatTire. Dumbest Customer Complaints Employees Had to Hear. Most commonly, consumers tend to contact Yelp to ask questions about: Request for Information, Product/ Service, Account. --FreeSoloing, FACT OR FICTION? When I worked at AT&T Mobility, I got this quite a few times: Customer: My phone stopped working as soon as I left your store yesterday. While working at Best Buy, a woman came in complaining that her iPod had a virus. I’ve never seen someone run that fast in my life. I looked at it again and saw nothing. The Craziest Fast Food Urban Legends, Photo That Seems To Show A Wendy's Employee Eating Out Of A Frosty Machine Is Nauseating, Burger King Customer Claims She Found A Razor Blade In Her Whopper. “Hey, he says it’s not well done enough.” Take a look at the steak where he cut in to it. When it is brought back re-heated, she promptly puts 3 tablespoons of ice/water and stirs them in to cool it down… It’s adorable. “Here you go.” Hands the Lady a 20″x10″ air filter. The most relatable, entertaining and informative stories all about human experiences right in your inbox. When Redditor PrinceETheTruth asked people "what is the dumbest question a customer has ever asked you?" Guest checks into room: “This room is supposed to have an ocean view. ", "Do no advertise with yelp". I'm not just talking about regular bad reviews here, nor am I talking about cleverly-done pseudo-reviews.No, no. The woman who confronted a lifeguard over why her child couldn't swim in the deep end. Manager looks around the shelf. "A guy accused me of harassing him because I kicked him out of the store after the third time he stole from us. The woman who complained about getting more for less. The shoplifter who accused employees of harassment. 20. She claimed they shouldn’t have tasted badly since she kept them frozen in the freezer. [I proceed to take the cheese, enter the refund into the computer, and hold out the money we owe him]. They decided, while … WWWAAANNNTTT. I’m just working my station like every other night and this ticket comes up. I can’t see the ocean.”. At a garden center. Instead of accepting the facts, she ripped up the receipt and said that she paid for four. 9. Bad customer service “Worst bank, ever.” Roz vented about TD’s customer service. Consumer Reports members rank the best and worst banks and credit unions, with smaller institutions getting the highest ratings. Not really a customer complaint, but I take care of my grandma, who is 101, and she always sends her soup back saying it’s too cold. Because she couldn’t understand why a large meal cost more than a medium. Then, our conversation goes something like this: Me: All right. I worked at Burger King in high school. “These chicken wings are too big, I can’t fit them in my mouth.” “I mean, you could just take a bite out of them.” “Oh ok, yea I guess I’ll do that.”. 5. It indicates the ability to send an email. So my manager told her that he was sorry she was having a bad day, but to get out of his store. Don’t forget to check the comment section below the article for more interesting stories! Seriously, sometimes an angry, miserable, frustrating, entitled customer is just in the building to look for a fight. She put it back on the bar a couple minutes later and said, “It doesn’t taste right. "I used to work security at a casino and a man and woman came up to me and told me there was a man following them. She finagled in her cart for another two minutes and then came up to me and said: “I’m ready.” I said, “I’m sorry miss, but these people are in line.” She then goes off about how she’s been waiting for 20 minutes and demands to see my manager. 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